ico

FAQs

You are here: Home » FAQs


Can you help me get a domain name?

Yes, we can search for your preferred domain name, and come up with some alternatives if your preferred domain name is taken. Once you are happy with the domain name, we can register it on your behalf.

How do I get my website on the Internet?

Once your domain name is registered, you will also need a website hosting account. We can also do this on your behalf – most straight-forward websites only require a base package. More complex sites, such as an online shopping cart with a large number of products, will require a larger bandwidth.

Do you offer email accounts?

Our website hosting packages also include unlimited email accounts. We can create these accounts for you and provide you with your server details, usernames and passwords. You can attempt to install these email addresses yourself using these details, but we do not offer this service – you will need to contact an IT specialist to have these accounts installed on your computer/tablet/smart phone. This is because every situation is different, and this is not our core business.

Once I have my domain name and hosting account what do I need to do next?

This is when the fun begins…I can start building your website! Send through your logo (if you have one), images and the content that you would like included on your site.

I like the look of another website. Can you do one similar?

Certainly. Obviously we cannot copy someone else’s website, but we can use it for inspiration. It also gives us a feel for what you like. Before beginning any site, we always research the relevant industry to make sure we offer you a competitive product.

How long does the process take?

A basic website can take as little as a day. More complex sites take a little longer and may take up to a month to complete.

Will I get the chance to comment along the way?

Yes. You will be able to view the website during the build process. We encourage your feedback and we won’t be satisfied until you are!

Do you have any ongoing fees?

Our fees are all inclusive. The only ongoing fees are your domain name registration and website hosting.

I would like to update my website myself. Is this possible?

We build CMS (Content Management System) websites using WordPress, which gives you the option of updating your own website. We also provide detailed instructions on how to make any changes. But don’t worry, if you get stuck, we are only a phone call or email away.

Where are you located?

We are based in Ocean Grove, and also have an office in Geelong, Victoria. However, as all of our services are provided online, we have clients Australia wide.